Employment

Customer Service Manager

This position is responsible for managing a Customer Service staff of five, documenting processes, providing metrics, and interacting with the Sales, IT, and Distribution teams. With a detail-oriented mindset and an ability to work with a high volume of activity in a fast-paced environment, this position will address all customer needs – both directly and indirectly – in a timely and accurate manner, while exercising a high level of service and quality. This position also resolves product and/or service problems by clarifying and addressing customer complaints with the upmost level of professionalism and courtesy to our customers. View →

 

Customer Service Representative

Provide personalized, accurate and quick support to customers inside and outside the company. Ensure consistent, timely, and accurate order entry and processing. Act as a proactive liaison between the customer service department and sales & marketing, shipping, information technology and accounting departments. View →

 

Designer

Long standing Minneapolis children’s publisher is seeking an experienced Graphic Designer to make outstanding cover designs, creative and organized layouts with attention to detail, and with the ability to juggle multiple projects in a fast-paced environment. View →

 

Intern - Digital & Editorial

Assist Digital and Editorial teams with various projects while gaining hands-on experience in the publishing industry. View →