Frequently Asked Questions
The quickest way to place and process an order is through the website, or by emailing purchase orders to firstname.lastname@example.org. If you prefer to place a direct order, call 800-328-4929 Monday through Friday, 8 am-5 pm CT. Orders can also be faxed to 800-332-1132.
Most orders will arrive within 7-10 business days. If you have requested library processing for your order, please allow 3-4 weeks for delivery. You will receive tracking information by email when your shipment leaves our warehouse.
For information on orders you have placed, contact customer support at 800-328-4929 for assistance. Please have your order number as a reference.
Shipping and handling charges are automatically calculated on online orders during the checkout process. Shipping and handling is 8% of the order total with a minimum charge of $5.00. All orders over $350.00 receive free shipping and shelf-ready processing. Contact customer support at 800-328-4929 for shipping and handling estimates prior to placing an order.
If you have a Federal Express or UPS shipping account number that you would like to use for your shipment, please contact Customer Support for assistance at 800-328-4929.
We offer a 25% discount on all hardcovers, eBooks, and Audisee eBooks with Audio purchased through our website.
If required by your state’s laws, sales tax will be added to the order. Sales tax is automatically calculated during the checkout process for online orders. If your organization is tax exempt, please contact customer support at 800-328-4929 prior to placing an order.
Please use our Library Processing Wizard. This online tool allows us to store your specifications with your account.
If you are a librarian, educator, or bookseller, we would be happy to connect you with the sales representative in your area. Our national sales representatives will be able to meet with you to discuss our latest offerings, show samples of our books, and tell you about our exclusive sales offers. Please click here to find your local rep or contact Customer Support at email@example.com or 800-328-4929, and we will provide the contact information for the sales representative in your area.
Lerner Publishing Group is headquartered in Minneapolis, MN. Editorial, sales, and marketing offices are located at 241 First Avenue North, Minneapolis, MN 55401. Business office and distribution center are located at 1251 Washington Avenue North, Minneapolis, MN 55401.
Select titles from our offerings may be ordered in Canada, Australia, New Zealand, South Africa, Singapore, and the United Kingdom through the following distributors. If you are looking for a distributor in a country other than these, please contact Maria Kjoller, director of rights, special sales, and international sales, at firstname.lastname@example.org.
Saunders Book Company (Libraries Only)
P.O. Box 308
J. Appleseed (Classroom only)
P.O. Box 129
Toll Free: 866-575-5007
Thomas Allen & Son Ltd. (Trade and Kar-Ben only)
195 Allstate Parkway
Toll Free: 800-387-4333
Australia Distributor (Darby Creek, Lerner Classroom, Lerner Publications, Millbrook Press, Twenty-First Century Books, LPS):
Int Press Distribution
386 Mt. Alexander Road
Ascot Vale, Victoria 3032 Australia
Tel: 61-3-9626 2416
Fax: 61-3-9326 2413
Australian and New Zealand Distributor (Carolrhoda, Carolrhoda LAB, Graphic Universe)
Walker Books Australia Pty Ltd
Locked Bag 22 Newtown NSW 2042
Tel: 02 9517 9577
Fax: 02 9517 9997
Web site: www.walkerbooks.com.au
New Zealand & South Pacific Islands (Darby Creek, Lerner Classroom, Lerner Publications, Millbrook Press, Twenty-First Century Books, LPS):
South Pacific Books
Unit 1, 50 Tarndale Grove
Albany, North Shore
Tel: 64-9-448 1591
Fax: 64-9-448 1592
Better Homes Expo Centre
11 Sunrock Close, Sunnyrock Park
Ext. 2 Germiston 1401 South Africa
Tel: +27 11 455-3537
Fax: +27 11 455-3656
Singapore & Malaysia, Brunei
Publishers Marketing Services
10-C Jalan Ampas #07-01
Ho Seng Lee Flatted Warehouse
Tel: 65-6256 5166
Fax: 65-6253 0008
Bounce Sales and Marketing Ltd.
320 City Road
Tel 0207 138 3650
How do I check whether translation, subsidiary, movie, electronic, or distribution rights are available?
Please contact Maria Kjoller, director of rights, special sales, and international sales, at email@example.com.
Please contact firstname.lastname@example.org to submit your inquiry. Please be as specific as possible in your email regarding the details of your request so that we may respond quickly on whether your intended usage of our text or images falls within fair use guidelines or will require you to gain special permissions.
Yes! Lerner is pleased to provide recommended Core and Opening Day Collections matched to the expressed needs of your school district or library system. Whether refreshing your library or opening a new school, these collections cover an essential range of subjects to satisfy the curious minds of our elementary, middle school, and high school readers. Adding further value, our Core and Opening Day Collections are eligible for a 35% discount, free shelf-ready processing, and free shipping.
To request a Core or Opening Day Collection, please contact Brad Richason at 800-328-4929, ext. 364 or via email: email@example.com.
How do I know if a book is out of stock? Will a book that is out of stock automatically be backordered?
You are now able to check a book’s current availability on the book’s detail page as well as in your shopping cart. Books that are no longer in print will not appear on Lerner Publishing Group’s website.
If you pre-order a book before its release date, or if you order a book that is temporarily out of stock, the book will automatically be "backordered”. When the titles become available, they will be shipped and billed to you.
Please note: Backordered titles are not eligible for affixed library processing. Customers will receive unaffixed processing material for those titles along with the main order shipment.
Your satisfaction is guaranteed! If for any reason you are not completely satisfied with your order from Lerner Publishing Group, please contact our Customer Support Team within 30 days, and we will gladly replace the book(s) or credit your account. We will accept returns on any ordered material found unsatisfactory.* Books must be returned within 60 days of purchase and be accompanied by a copy of the invoice.
*PLEASE NOTE: We cannot accept returns on books with affixed library processing unless those books have not been properly processed according to your instructions.
*If you receive damaged merchandise, please retain all packaging & materials. Photographs of damaged merchandise & packaging must accompany all damage claims within 5 business days of receipt. All claims should be sent to firstname.lastname@example.org.
A library binding features extra-strong glues and/or reinforced stitching that keeps the pages of the book firmly attached to the covers. These bindings stand up in libraries, where frequent checkouts and hard use by patrons would wear out a normal, or “trade,” hardcover binding. Look for the Muscle Bound® logo on the back of the book’s cover to determine whether your book is library bound.
The bindings of our library-bound hardcover books are guaranteed for the life of the book. If you ever have problems with the bindings of a Muscle Bound® book, please contact our Customer Support Team at 800-328-4929 for a free replacement.
Lerner Publishing Group has an exemplary safety record and devotes considerable resources to manage our supply chain to produce safe and compliant products. Further, our books do not pose choking risk as they do not contain small parts, balloons, small balls or marbles, or any magnetic components. Lerner Publishing Group has been advised by our manufacturers that our books do not exceed the CPSC lead limit.
Reading levels are determined by our experienced authors, editors and consultants, who give careful consideration to factors such as word recognition, vocabulary choice, contextual support, sentence complexity, sentence length, paragraph length, overall text length, and other factors. We also take into account the book’s layout, offering visual cues and organizational support in the way the pages are designed. We check our reading levels against computerized leveling systems, but we use human judgment to make the final determination.
Many of our books are sent out for leveling from recognized reading assessment programs, including ATOS, Lexile, and Guided Reading Levels. These levels are added to the book descriptions on our website and in our catalogs as soon as we receive them from the programs.
Please remember that reading levels are an estimation of when a child should be able to read the text independently. Each child has unique needs, and their different abilities and experiences may make some texts easier or more difficult for them.
Please contact our Publicity Department via email at email@example.com.
Please contact Brad Richason, School & Library and Classroom Sales Manager, via email at firstname.lastname@example.org.
Are tests for your books available on Accelerated Reader® or Reading Counts™ reading incentive programs?
Yes! Many of our books have tests available on these reading incentive programs. Look for ATOS and RC indicators on the book detail pages to determine whether a particular title is available on a program.
Many of our authors and illustrators have individual pages on the website that may include a personal blog, Facebook page, or Twitter account through which you may contact them. You may also write to your favorite author, illustrator, or photographer in care of Lerner Publishing Group, and we will forward your correspondence on to them. Please contact our Publicity Department via email at email@example.com or send letters to:
c/o Publicity Department
Lerner Publishing Group
241 First Avenue N
Minneapolis, MN 55401
If you would like one of our authors or illustrators to participate in an event or interview, please contact our Publicity Department via email at firstname.lastname@example.org.
Please review our Submission Guidelines.
To change your billing address, please contact customer support directly at 800-328-4929 or email us at email@example.com.
To change your shipping address, sign in by clicking Sign In in the top right corner of the page. Once you are signed in, click Your Account, then click Profile in the drop-down menu, then click Address Book in the menu on the right.
To change your email address, sign in by clicking Sign In in the top right corner of the page. Once you are signed in, click Your Account.
Currently we do not store credit card information on the website. When you proceed to checkout, you will first be asked to review your billing and shipping information. Next, you will be asked to enter your payment information. Enter your credit card information here. If your billing address does not match your credit card billing address, the purchase may be declined. Please contact customer support if you need to update your billing address. We can be reached at 800-328-4929 or firstname.lastname@example.org.
If you forget your username or password, enter your username in the “Username or Email” field in the “Sign In” area and click the “Login” button. The “Sign In” form will expand to include options to retrieve your forgotten password or contact Customer Support at 800-328-4929.
Charges for library processing are dependent on your particular specifications. To see exact charges, please review the specifications you’ve selected in the library processing wizard which details your charges. Orders over $350.00 receive free shelf-ready library processing.
We will group your shipment by availability date. You can expect to receive all in stock items that are immediately available in approximately 7-10 business days. Items that are not available with your initial shipment will be sent as soon as they arrive in our inventory. You will be charged only when your items ship.
We accept VISA or MasterCard for orders placed on our site. We also accept American Express and Discover with phone, fax, or email orders. If you are interested in establishing a line of credit for your account, please contact Customer Support at 800-328-4929.
We select the best available shipping option provided by known and respected carriers, based on competitive rates, at the time of the order. Expect delivery via UPS, USPS or FedEx. Your tracking number will indicate which carrier has been selected.
No! Every Lerner Digital book is sold at a one-time cost. No subscription fees or renewal charges!
Use any web-enabled device to access your account at ebooks.lernerbooks.com. Once logged in, visit your bookshelf to select which of your purchased books you wish to read.
Not seeing a login option? You may already be logged in. Simply click the “Bookshelf” link to see your books.
Lerner Digital also offers a free Lerner eBook app to access our products on devices such as iPads, Chromebooks, and Android devices. All Lerner Digital products are available on iPad® and Chromebook, and Lerner Digital eBooks are available on Android™.
To download our app on your device, please refer to the following links:
For iPad and iPhone, visit the Apple App Store.
For Chromebook, visit the Chrome Web Store.
For Android devices, visit Google Play.
Yes! Lerner Digital offers QR code stickers to allow users instant access on their mobile devices. The QR code stickers are easy to use. You can attach them to a poster, create a binder of digital titles, or apply them to the covers of your physical books. Users simply scan the QR codes with their mobile device to gain instant access. Access to your account is built in, so no login or password is required.
QR codes are free with orders of $350 and above, or for a nominal fee on smaller orders. Contact your Lerner Digital sales representative or customer service at 800-328-4929 or email@example.com for further details or a demonstration.
Lerner Digital products are sold with multi-user and single-user access. Under the single-user model, one (1) person may access an eBook at any given time. Under the multi-user model, the eBook can be simultaneously viewed by all students within a school building.
MARC records can be created for digital product in the same manner as print product. These MARC records contain a direct link to the purchased material with no need for login credentials. Processing specifications can be created online, or you can contact Lerner Customer Service to create your specifications profile. Be sure to indicate any special processing needed for digital materials, including any deviations from print MARC record field/subfield requirements and call tag information (if applicable).
We offer a 25% discount on all hardcovers, eBooks, Interactive Books, and Audisee eBooks with Audio purchased through our website by schools and libraries. The prices listed for all digital formats pertain to multi-user licenses. For single-use licenses, please call Customer Support at 800-328-4929. Sales tax will be added where applicable. All prices are subject to change without notice.
Please contact our Sales Manager, Brad Richason, at firstname.lastname@example.org or 800-328-4929, ext. 364, for information on volume discounts.
From the main page on ebooks.lernerbooks.com, enter your username and click on the “Forgot Password” link to have your password emailed to your email address.
Please contact customer service at 800-328-4929 or email@example.com. Please be ready to answer questions about the device and browser you are using to access your account.
Before logging into your admin or student account, you must first be logged into your institutional account. Log in using your institutional credentials at ebooks.lernerbooks.com then click the downward facing triangle next to your institution’s name in the upper right corner of the page. From this dropdown menu, select “Admin/Student Login” then log in using your admin or student account credentials. After successfully logging into your admin or student account, you should see your name and institution in the upper right corner of the screen. If another user is logged into your institution’s bookshelf, simply click the downward facing triangle next to your institution’s name, and select “Logout” from the dropdown menu. Then select “Admin/Student Login” from th dropdown menu to log into your account.