Employment

Customer Service Manager

This position is responsible for managing a Customer Service staff of five, documenting processes, providing metrics, and interacting with the Sales, IT, and Distribution teams. With a detail-oriented mindset and an ability to work with a high volume of activity in a fast-paced environment, this position will address all customer needs – both directly and indirectly – in a timely and accurate manner, while exercising a high level of service and quality. This position also resolves product and/or service problems by clarifying and addressing customer complaints with the upmost level of professionalism and courtesy to our customers. View →

 

Customer Service Representative

Provide personalized, accurate and quick support to customers inside and outside the company. Ensure consistent, timely, and accurate order entry and processing. Act as a proactive liaison between the customer service department and sales & marketing, shipping, information technology and accounting departments. View →

 

Intern - Digital & Editorial

Assist Digital and Editorial teams with various projects while gaining hands-on experience in the publishing industry. View →